Frequently Asked Questions

Can I select my own products?
Yes. We are proud to offer 11 products for you to choose from. We
have clients who like to select from our 3 ideas and some who like to
choose a different combination of products. Please discuss when you
place your fundraising order.

What is the lead time?
We require orders at least 4 weeks prior to delivery date. So book your order in as early as possible to avoid disappointment.

Is there a minimum order quantity?
Yes. Please phone or email us as we may be able to accommodate smaller orders.

What are the freight charges if I need delivery outside Metropolitan Melbourne, Sydney, Brisbane and Adelaide?
Freight charges apply to all orders under 42 cartons and all deliveries outside Metropolitan Melbourne, Sydney, Brisbane and Adelaide. We will happily quote freight costs to you upon application. Please remember that because our profits are so high, freight charges will not significantly impact upon the profit you can raise.

What is the shelf life of the snack food?
Our healthy snack food range has a shelf life of 10 months. Corn Chips have a shelf life of 6 months.

Do the cartons come pre-mixed?
No. Boxes are usually delivered in whole cartons and mixed by the fundraising group upon delivery. This saves money as pre-mixed boxes at the factory incur a 10% surcharge ($2.40 per box).

What are the payment terms?
Payment terms of 30 Days from delivery date is available to schools and government organisations only. Payment is accepted via cheque, direct deposit or credit card (Visa or Mastercard). All other organisations must pay C.O.D. Please do not send cash in mail. Payment is made to Yarra Valley Snack Foods Pty. Ltd.

Why are you called 'Hug' Fundraising?
A hug offers support to another and imparts a sense of wellbeing. Our business aims to do the same.

Do I get a hug if I place an order?
YES!